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RETURNS & EXCHANGES
SHIPPING POLICY
We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a 30-day money-back guarantee. Simply contact us within 30 days of receiving your order and we will provide you with a return address. Once we receive your returned item, we will process your refund or exchange. Please note that the item must be in its original condition and packaging.
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All orders shipped from us include insurance of up to $100 AUD for lost or damaged items, as well as tracking numbers to track your order.
RETURN & EXCHANGE POLICY
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In the interest of hygiene, we cannot accept refunds or exchanges on pierced items.
You have 30 days to send your unwanted item(s) back to us from the date your parcel is delivered. Please note we do not offer free returns.
Your returned item(s) should be in their original, unused condition.
Returned goods are your responsibility until we receive them back. We are not responsible for items lost in transit. We cannot offer refunds, exchanges or store credit if your return is lost in transit.
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If you have any questions or concerns, please contact our support team at arcanespell@outlook.com